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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Stephen James did a very good job of the service, they gave me video feedback and the car was clean when returned. I would have given them five stars if the cost was more reasonable.

Service

They seemed to have done a good job and we had a contact through out the repair

Service

For the money I paid my tyre pressure was not even reset. I rang few weeks prior to my car service to purchase service pack but no one from sales phoned back. By the time I brought the car in for service the pack was stopped.

Service

Good service: reception good on arrival, car was serviced in the time agreed although I wanna hoping it would ready at 3pm as I dropped off at 7:30am. Also car was blocked in when I arrived. Other than that, good service and no issues.

Service

Efficient fast service

Service

BMW team did a great job with ensuring all the work was done with no scrimping of using the warranty for as many problems as possible

Service

Stephen James staff always provide a very high and friendly service with the expert knowledge one expects from such a dealership.

Service

Overall very satisifed. Would have been 5 stars but for 2 things: quite a long wait when picking up car and although car was cleaned, the windows were smeary and not very clean

Service

Had to produce key fob to allow BMW to decide why and what for was my service indicator showing. When later contacting BMW as to time factor needed to allow for whatsoever service required, BMW unable to assist me without again seeing key fob.

Service

Find the after sales service always lacking

Service

Regardless my experience with BMW , everything was amazing...

Service

Customer service is very good especially the females booking-in your car

Service

For the same reasons as above.

Service

Not satisfied with the state my boot was left in after repair of windshield washer leak. Floor cover/lid in the boot was left opened and tool kit/wheel nut wrench case was just thrown in boot (photo available if required). Would have been 5 *

Service

I've given 3.5 stars because as I said previously it took a while for my vehicle to be sorted. It was eventually nice of BMW to acknowledge that they took too long and offer compensation for the inconvenience caused.

Service

telling me all available options

Service

Although the car was clean there was a lot of smear marks over it, I even hinted that I may want to change the car and got told you have to speak to sales, I thought he may have got someone to help but hey

Service

Bad service

Service

Personal, polite and efficient service

Service

Helpful staff at Stephen James. Keep you informed. Polite. As a woman, they don't treat me like a moron as some other dealers do.

Service

Everything was dealt with in a professional manner

Service

Everything was efficient but I clearly stated the tyre pressure monitor was showing as an alert and the engineer did not fix this despite the team telling me the pressure had been topped up and reset.

Service

I felt I'd been mis-sold a service pack at purchase a few years ago - the seller hadn't explained that it was for the life of the car *from new* so it was quite a surprise to suddenly find myself on the end of a large invoice.

Service

Very expensive for a minor service / oil change and oil appears over-filled - leaving a slight leak on my drive.

Service

There was a lot of misinformation about my service

Service

1 thing irritated me.Car in before 8, told it wouldn't ready till 5.Surprised as, forecourt was about 10% full.Given card with name of person who would contact. Never heard all day.I called 4.30 told car was ready. I love rush hour driving

Service

Great customer service.

Service

Documentation errors and nobody returned my calls when I queried them.

Service

All very good

Service

It took a long time to change a tyre. While I appreciate that they were able to fit me in they could have made the processes a lot simpler like taking the payment and doing all the paperwork while the car was being fixed rather than only afterwards

Service

Excellent customer care

Service

I received a first-class service from the dealer

Service

Did not wait to long to be seen like the video they did of the car ??

Service

Dropped the car off nice and early, just needed to wit for a phone call to say it's ready for pick up

Service

Very satisfied as my vehicle was delivered back to me at home once dealt with. We were kept up to date on progress as well.

Service

No Body shop @ Bromley. Even some minor scratches could not be touched up. I was advised to "ring around" other Stephen James BMW garages !

Service

I told you about problems with sat nav entry. You had the car for the whole day, seemingly upgraded the software, but don't seem to have checked whether it actually works. I continue to have the same problem.

Service

the only thing that could have been improved, was cleaning of the car from inside

Service

Happy

Service

Had to keep asking.

Service

Quick and on time appointment

Service

The staff were extremely helpful.

Service

excellent service

Service

Sorted out the issues I raised, gave me a courtesy car and didn't cancel, brilliant guys!

Service

250 characters not enough. Suffice to say my car was given back to me filthy again. I thought I was on the VIP scheme? yet garage cant be bothered to clean it? Previously had Merc and Volvo, and neither would hand a customer a dirty car back.

Service

Bit of confusion when I first checked the car in (I had booked a timed service which should have taken 90 minutes but the dealer wasn't aware of it). Car returned clean and tidy.

Service

the car was recalled by BMW UK and yet the dealership had it booked in for a "service" and not the recall. They did not seem to know exactly what it had been recalled for despite the number being on the booking for the battery cable issue

Service

I have had a very good experience with the last two seven series and my current model seven, the service I have always received has been excellent.

Service

Good service

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good workingship.

Service

We had to explain the problem three times. Although the air con/ventilation fault had been examined by a technician, the first reception engineer made no notes on the file. When we checked the car in we had to repeat everything twice...

Service

The service is prompt and staff are courteous and knowledgeable

Service

Service was carried out successfully

Service

See above and continued. We still have to come in again to have some body work done to repair a small dent/scratch to our vehicle (x1) which we believe occurred while at your service/sales centre.

Service

They did the service but were unable to sort out the fault with the car locking mechanism and I need to rebook the car.

Service

My problem was fixed quickly and dealt with in a transparent correct manner.

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Good customer experience always

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Very good service and always been very helpful.

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.staff are excellent ,friendly and efficient.

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happy with my 4 series

Service

WORK CARRIED OUT EFFICIENTLY , AND ON TIME

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As previous comments customer service excellent

Service

See above

Service

They are a franchise and couldn't help. No their fault but didn't help me find a solution.

Service

I would rather have received a phone call advising me my vehicle was ready to collect rather than me calling.

Service

Service was very good no complaints.

Service

Not sure if the issues are fixed

Service

Just had a new tyre fitted

Service

Not very helpful at all

Service

Overall I was happy with the service but I had booked in for wait while it was serviced but the service desk did not know any thing about the booking so I was stick at the service for over 4 hours

Service

Just perfect

Service

I have now purchased three cars from Taj Dhoofer. He is very knowledgeable about the BMW fleet of vehicles and always finds time to understand your needs. Works hard to find the right car for you and best finance options to support where required.

Sales

Everything was smooth

Sales

Stephen James in my view offer the best buying experience possible, the deal was fair but the service I received was second to none. If BMW creates the ultimate driving machine then Stephen James creates the ultimate buying experience.

Sales

The team of Nick Reynolds and Fleur is a fantastic company any time iam looking for a new car I always contact these two their reception is welcoming they go all the way to make you satisfied with humour

Sales

Completely satisfied and the young guy called Rahaab Sharif was excellent.

Sales

Helpful

Sales

I received excellent attention from the sales manager and the salesman.

Sales

brilliant sells team friendly

Sales

Everything was completed and arranged/delivered as agreed

Sales

Taj is a great salesman. Not your typical pushy, cocky car salesman. He gave me time to make my own choices and decisions and let me know what extras I could add and i loved seeing what the car would look like on the TV screen.

Sales

Very good service, especially in sourcing the exact car that I wanted.

Sales

A fault in the wooden fascia was remedied quickly, which was good (BMW QA not so much). The additional key I ordered was not matched to the car when I went to pick the car up. It had been left in its bubble wrap in the car but had not been checked.

Sales

The dealer was always happy to help with any queries, explained specs/features in depth and spent time showing me around the new vehicle during handover.

Sales

Taj ( as usual) did a great job helping us

Sales

Great customer service. Made the whole process very easy and enjoyable

Sales

The only person who made the experience better with BMW is Taj

Sales

Very friendly and always keep you informed

Sales

Exceptional customer service.

Sales

From the moment I arrived, I saw the professionalism and also the way I was taken step by step thorough the process. The options I was given.

Sales

Attentive staff. Nice surroundings all add to a conducive atmosphere.

Sales

Felt I was being pressurised into buying services I didn't want

Sales

The whole process was very straight forward. I was given a cost to replace my old X3 so I knew exactly what the process was going to cost (including the part exchange). Nick was really helpful and kept me informed at each stage, giving regul updates

Sales

The amazing man that assisted me was very helpful, patient and understanding. He gave me time to think over things and did not at any time force his opinion on me. He is such a pleasant person to deal with.

Sales

thanks to Nick Reynolds