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Stephen James did a very good job of the service, they gave me video feedback and the car was clean when returned. I would have given them five stars if the cost was more reasonable.
They seemed to have done a good job and we had a contact through out the repair
For the money I paid my tyre pressure was not even reset. I rang few weeks prior to my car service to purchase service pack but no one from sales phoned back. By the time I brought the car in for service the pack was stopped.
Good service: reception good on arrival, car was serviced in the time agreed although I wanna hoping it would ready at 3pm as I dropped off at 7:30am. Also car was blocked in when I arrived. Other than that, good service and no issues.
Efficient fast service
BMW team did a great job with ensuring all the work was done with no scrimping of using the warranty for as many problems as possible
Stephen James staff always provide a very high and friendly service with the expert knowledge one expects from such a dealership.
Overall very satisifed. Would have been 5 stars but for 2 things: quite a long wait when picking up car and although car was cleaned, the windows were smeary and not very clean
Had to produce key fob to allow BMW to decide why and what for was my service indicator showing. When later contacting BMW as to time factor needed to allow for whatsoever service required, BMW unable to assist me without again seeing key fob.
Find the after sales service always lacking
Regardless my experience with BMW , everything was amazing...
Customer service is very good especially the females booking-in your car
For the same reasons as above.
Not satisfied with the state my boot was left in after repair of windshield washer leak. Floor cover/lid in the boot was left opened and tool kit/wheel nut wrench case was just thrown in boot (photo available if required). Would have been 5 *
I've given 3.5 stars because as I said previously it took a while for my vehicle to be sorted. It was eventually nice of BMW to acknowledge that they took too long and offer compensation for the inconvenience caused.
telling me all available options
Although the car was clean there was a lot of smear marks over it, I even hinted that I may want to change the car and got told you have to speak to sales, I thought he may have got someone to help but hey
Personal, polite and efficient service
Helpful staff at Stephen James. Keep you informed. Polite. As a woman, they don't treat me like a moron as some other dealers do.
Everything was dealt with in a professional manner
Everything was efficient but I clearly stated the tyre pressure monitor was showing as an alert and the engineer did not fix this despite the team telling me the pressure had been topped up and reset.
I felt I'd been mis-sold a service pack at purchase a few years ago - the seller hadn't explained that it was for the life of the car *from new* so it was quite a surprise to suddenly find myself on the end of a large invoice.
Very expensive for a minor service / oil change and oil appears over-filled - leaving a slight leak on my drive.
There was a lot of misinformation about my service
1 thing irritated me.Car in before 8, told it wouldn't ready till 5.Surprised as, forecourt was about 10% full.Given card with name of person who would contact. Never heard all day.I called 4.30 told car was ready. I love rush hour driving
Great customer service.
Documentation errors and nobody returned my calls when I queried them.
All very good
It took a long time to change a tyre. While I appreciate that they were able to fit me in they could have made the processes a lot simpler like taking the payment and doing all the paperwork while the car was being fixed rather than only afterwards
Excellent customer care
I received a first-class service from the dealer
Did not wait to long to be seen like the video they did of the car ??
Dropped the car off nice and early, just needed to wit for a phone call to say it's ready for pick up
Very satisfied as my vehicle was delivered back to me at home once dealt with. We were kept up to date on progress as well.
No Body shop @ Bromley. Even some minor scratches could not be touched up. I was advised to "ring around" other Stephen James BMW garages !
I told you about problems with sat nav entry. You had the car for the whole day, seemingly upgraded the software, but don't seem to have checked whether it actually works. I continue to have the same problem.
the only thing that could have been improved, was cleaning of the car from inside
Had to keep asking.
Quick and on time appointment
The staff were extremely helpful.
Sorted out the issues I raised, gave me a courtesy car and didn't cancel, brilliant guys!
250 characters not enough. Suffice to say my car was given back to me filthy again. I thought I was on the VIP scheme? yet garage cant be bothered to clean it? Previously had Merc and Volvo, and neither would hand a customer a dirty car back.
Bit of confusion when I first checked the car in (I had booked a timed service which should have taken 90 minutes but the dealer wasn't aware of it). Car returned clean and tidy.
the car was recalled by BMW UK and yet the dealership had it booked in for a "service" and not the recall. They did not seem to know exactly what it had been recalled for despite the number being on the booking for the battery cable issue
I have had a very good experience with the last two seven series and my current model seven, the service I have always received has been excellent.
We had to explain the problem three times. Although the air con/ventilation fault had been examined by a technician, the first reception engineer made no notes on the file. When we checked the car in we had to repeat everything twice...
The service is prompt and staff are courteous and knowledgeable
Service was carried out successfully
See above and continued. We still have to come in again to have some body work done to repair a small dent/scratch to our vehicle (x1) which we believe occurred while at your service/sales centre.
They did the service but were unable to sort out the fault with the car locking mechanism and I need to rebook the car.
My problem was fixed quickly and dealt with in a transparent correct manner.
Good customer experience always
Very good service and always been very helpful.
.staff are excellent ,friendly and efficient.
happy with my 4 series
WORK CARRIED OUT EFFICIENTLY , AND ON TIME
As previous comments customer service excellent
They are a franchise and couldn't help. No their fault but didn't help me find a solution.
I would rather have received a phone call advising me my vehicle was ready to collect rather than me calling.
Service was very good no complaints.
Not sure if the issues are fixed
Just had a new tyre fitted
Not very helpful at all
Overall I was happy with the service but I had booked in for wait while it was serviced but the service desk did not know any thing about the booking so I was stick at the service for over 4 hours
I have now purchased three cars from Taj Dhoofer. He is very knowledgeable about the BMW fleet of vehicles and always finds time to understand your needs. Works hard to find the right car for you and best finance options to support where required.
Everything was smooth
Stephen James in my view offer the best buying experience possible, the deal was fair but the service I received was second to none. If BMW creates the ultimate driving machine then Stephen James creates the ultimate buying experience.
The team of Nick Reynolds and Fleur is a fantastic company any time iam looking for a new car I always contact these two their reception is welcoming they go all the way to make you satisfied with humour
Completely satisfied and the young guy called Rahaab Sharif was excellent.
I received excellent attention from the sales manager and the salesman.
brilliant sells team friendly
Everything was completed and arranged/delivered as agreed
Taj is a great salesman. Not your typical pushy, cocky car salesman. He gave me time to make my own choices and decisions and let me know what extras I could add and i loved seeing what the car would look like on the TV screen.
Very good service, especially in sourcing the exact car that I wanted.
A fault in the wooden fascia was remedied quickly, which was good (BMW QA not so much). The additional key I ordered was not matched to the car when I went to pick the car up. It had been left in its bubble wrap in the car but had not been checked.
The dealer was always happy to help with any queries, explained specs/features in depth and spent time showing me around the new vehicle during handover.
Taj ( as usual) did a great job helping us
Great customer service. Made the whole process very easy and enjoyable
The only person who made the experience better with BMW is Taj
Very friendly and always keep you informed
Exceptional customer service.
From the moment I arrived, I saw the professionalism and also the way I was taken step by step thorough the process. The options I was given.
Attentive staff. Nice surroundings all add to a conducive atmosphere.
Felt I was being pressurised into buying services I didn't want
The whole process was very straight forward. I was given a cost to replace my old X3 so I knew exactly what the process was going to cost (including the part exchange). Nick was really helpful and kept me informed at each stage, giving regul updates
The amazing man that assisted me was very helpful, patient and understanding. He gave me time to think over things and did not at any time force his opinion on me. He is such a pleasant person to deal with.
thanks to Nick Reynolds