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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very expensive for a minor service / oil change and oil appears over-filled - leaving a slight leak on my drive.

Service

Documentation errors and nobody returned my calls when I queried them.

Service

1 thing irritated me.Car in before 8, told it wouldn't ready till 5.Surprised as, forecourt was about 10% full.Given card with name of person who would contact. Never heard all day.I called 4.30 told car was ready. I love rush hour driving

Service

Great customer service.

Service

There was a lot of misinformation about my service

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All very good

Service

It took a long time to change a tyre. While I appreciate that they were able to fit me in they could have made the processes a lot simpler like taking the payment and doing all the paperwork while the car was being fixed rather than only afterwards

Service

Excellent customer care

Service

Did not wait to long to be seen like the video they did of the car ??

Service

Dropped the car off nice and early, just needed to wit for a phone call to say it's ready for pick up

Service

I received a first-class service from the dealer

Service

Very satisfied as my vehicle was delivered back to me at home once dealt with. We were kept up to date on progress as well.

Service

I told you about problems with sat nav entry. You had the car for the whole day, seemingly upgraded the software, but don't seem to have checked whether it actually works. I continue to have the same problem.

Service

No Body shop @ Bromley. Even some minor scratches could not be touched up. I was advised to "ring around" other Stephen James BMW garages !

Service

the only thing that could have been improved, was cleaning of the car from inside

Service

Happy

Service

Had to keep asking.

Service

Quick and on time appointment

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The staff were extremely helpful.

Service

excellent service

Service

Sorted out the issues I raised, gave me a courtesy car and didn't cancel, brilliant guys!

Service

250 characters not enough. Suffice to say my car was given back to me filthy again. I thought I was on the VIP scheme? yet garage cant be bothered to clean it? Previously had Merc and Volvo, and neither would hand a customer a dirty car back.

Service

Bit of confusion when I first checked the car in (I had booked a timed service which should have taken 90 minutes but the dealer wasn't aware of it). Car returned clean and tidy.

Service

the car was recalled by BMW UK and yet the dealership had it booked in for a "service" and not the recall. They did not seem to know exactly what it had been recalled for despite the number being on the booking for the battery cable issue

Service

I have had a very good experience with the last two seven series and my current model seven, the service I have always received has been excellent.

Service

Good service

Service

We had to explain the problem three times. Although the air con/ventilation fault had been examined by a technician, the first reception engineer made no notes on the file. When we checked the car in we had to repeat everything twice...

Service

good workingship.

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The service is prompt and staff are courteous and knowledgeable

Service

Service was carried out successfully

Service

See above and continued. We still have to come in again to have some body work done to repair a small dent/scratch to our vehicle (x1) which we believe occurred while at your service/sales centre.

Service

They did the service but were unable to sort out the fault with the car locking mechanism and I need to rebook the car.

Service

My problem was fixed quickly and dealt with in a transparent correct manner.

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Good customer experience always

Service

Very good service and always been very helpful.

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.staff are excellent ,friendly and efficient.

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happy with my 4 series

Service

WORK CARRIED OUT EFFICIENTLY , AND ON TIME

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See above

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They are a franchise and couldn't help. No their fault but didn't help me find a solution.

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As previous comments customer service excellent

Service

I would rather have received a phone call advising me my vehicle was ready to collect rather than me calling.

Service

Not sure if the issues are fixed

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Service was very good no complaints.

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Just had a new tyre fitted

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Not very helpful at all

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Just perfect

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Overall I was happy with the service but I had booked in for wait while it was serviced but the service desk did not know any thing about the booking so I was stick at the service for over 4 hours

Service

Excellent, responsive and friendly service.

Service

The problem with the car was fully resolved to my satisfaction and I was kept well informed

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Pleasant, courteous assistant.

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Did exactly what I expected/wanted.

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Quick and have managed to meet my needs in terms of when to book in.

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Everything has been up to the highest standards

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As expected

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Very efficient and friendly

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Receive excellent and professional service

Service

Easy to book. Work was completed satisfactorily, on time and according to the estimate I had been given. The staff are very friendly and helpful too.

Service

I was surprised that the complimentary clean/hoover did not include the boot. Minor but usually done in other garages

Service

Job was completed whilst I waited.

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No complaint from any of the staff

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Things should have been done before I purchased the car, faulty roof, missing wheel lock, missing wind deflector, dropped door on delivery of vehicle, car returned for faulty control units, I'm a returning customer and did not expect this on a used v

Service

Welcoming team

Service

I come with a problem on bord and they did not fix it i have lost a day of work Waiting for it and in the end they change my tyres just To Take my money as my tyres where new

Service

They damaged our less than one year old 140i whilst repairing it.

Service

The service received was friendly and efficient

Service

Could not replace my tyre

Service

Great customer service. Made the whole process very easy and enjoyable

Sales

The only person who made the experience better with BMW is Taj

Sales

Very friendly and always keep you informed

Sales

Exceptional customer service.

Sales

From the moment I arrived, I saw the professionalism and also the way I was taken step by step thorough the process. The options I was given.

Sales

Attentive staff. Nice surroundings all add to a conducive atmosphere.

Sales

Felt I was being pressurised into buying services I didn't want

Sales

The whole process was very straight forward. I was given a cost to replace my old X3 so I knew exactly what the process was going to cost (including the part exchange). Nick was really helpful and kept me informed at each stage, giving regul updates

Sales

The amazing man that assisted me was very helpful, patient and understanding. He gave me time to think over things and did not at any time force his opinion on me. He is such a pleasant person to deal with.

Sales

thanks to Nick Reynolds

Sales

Very clear explanation and a very good car.

Sales

excellent service, will always buy my car through Nick Reynolds

Sales

Been informed every step of the way towards delivery.

Sales

The process of choosing, road testing and buying the G20 went very smoothly with no problems and car was delivered to specification.