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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
423 ratings and 205 comments received in the last 90 days.
25 April 2024
Car looks great and a joy to drive
20 April 2024
Again, excellent service from my salesman Will and the managers were also extremely attentive and friendly.
20 April 2024
I was updated every step of the way and the questions/queries I had were answered quickly over the phone and email
16 April 2024
Very professional and a great service as always.
16 April 2024
I was regularly informed about the arrival of my new car and it was all done very quickly and again professionally
10 April 2024
The salesmen Nick Reynolds was excellent ! I have purchased my last 5 cars from this guy and every time he goes above and beyond for u ! Excellent work
04 April 2024
Always keep you up to date with the car Handing over the car is very easy
04 April 2024
Nick Reynolds from Stephen James Bromley is a pleasure to deal with. Friendly, knowledgeable and patient. This is the second car I have bought from him and no doubt it won't be the last.
04 April 2024
The sales representative who assisted Me named Nick, was knowledgeable about the vehicles on offer and took the time to understand my needs and preferences.
03 April 2024
It was a truly exceptional experience.
03 April 2024
Very smooth process.
02 April 2024
I was kept informed and up to date during the whole process.
02 April 2024
Was satisfied with my sales contact Nick was helpful, nice and process was smooth, my only dissatisfaction is he should have told me told me that my X1 would have come with only half a led tail light if i don't option a expensive technology pack.
01 April 2024
I was told that there was a cable in the boot with a normal 3 pin plug socket. When I got home I discovered it was for a wall box (which i don't have) and therefore can only charge at a public charging facility. No details provided of a wall box.
30 March 2024
From pulling up at the car park to leaving there was guidance and the service immaculate
29 March 2024
Rahaab was excellent
26 March 2024
Nick Reynolds did my financial deal, really excellent service, very friendly and helpful,
26 March 2024
The process was dealt with swiftly and professionally
14 March 2024
Because every single colleague I've dealt with has been nothing short of incredible. As an avid fan of Audi, and having bought all my card from Marshall Bexley, I can safely say you've fully converted me to BMW.
11 March 2024
Very happy
10 March 2024
Taj gave me plenty of time and was extremely thorough throughout the whole process . Whole experience was efficient and informative.
06 March 2024
When my car arrived I was taken to a special handover room which made my experience a lot more special. I loved every second of it and even had some pictures taken
06 March 2024
Everything was good from the salesman, courteous & friendly
06 March 2024
Friendly, professional and knowledgable.
04 March 2024
As detailed above, the customer care was exceptional and tailored to the individual. Nothing was too much bother.
02 March 2024
The ease with which the whole process was handled , and the readyness of the staff to help with the process was amasing.
02 March 2024
Pleasant environment and efficient service
23 February 2024
Robert Smirke was amazing. He was very professional & informative from the beginning of the sale to the end. I felt very comfortable. After a few days of me having the car, Robert even gave me a courtesy call to see how I was getting on with it.
23 February 2024
We enjoyed the overall experience from start to finish of buying a car from you.
23 February 2024
Anand noted all my requests and ensured that they was met.
22 February 2024
The sales person, Will Dore, provided very good service and was extremely helpful throughout the process.
22 February 2024
Very satisfied very professional and very helpfull
25 April 2024
Pricing point seemed more reasonable than last time. Car returned clean. Some under bonnet trim not pressed home.
25 April 2024
Always helpful nothing is a problem for them
25 April 2024
I was updated every 30min on the progress of my vehicle.
24 April 2024
My sales rep was excellent - top guy.
24 April 2024
Resolved issue quickly
24 April 2024
Reece was great!
24 April 2024
Good and timely service by Andrew and the service team. They obtained for me fair treatment from BMW over a major part failure.
24 April 2024
I think 4 star is the highest I can give now not for any reason.
23 April 2024
Again very informative about the service process and timeframe I would have to wait.
22 April 2024
From the booking procedure through to picking up the vehicle the service was great
22 April 2024
Andrew, my service advisor always very helpful.
22 April 2024
Excellent - Very efficient from finish to start. Made to feel welcomed on arrival, service check video of car, and lovely and clean on return.
22 April 2024
Perfect service no problems
22 April 2024
Very good receptionist greeting was very good and the all of the service team were courteous and informative!
21 April 2024
Overall service was good, but at times I felt I needed to chase progress.
20 April 2024
Plenty of parking on arrival, I was seen immediately and, as promised, my car was cleaned once the job was completed.
19 April 2024
Last service as carried out while I waited. On time and finished in the time that was stated
19 April 2024
The young man that attended to me was very nice and good interpersonal skills.
19 April 2024
The after care video always helps to explain if anything might be an issue.
17 April 2024
It was very professional and I was happy the punctuality .
17 April 2024
Was very pleased
17 April 2024
Outstanding service from Michael
17 April 2024
Being kept updated of any changes
16 April 2024
Regular updates.
16 April 2024
Prompt service and god communication on repair options.
16 April 2024
Excellent service , very professional
15 April 2024
Everyone was helpful
15 April 2024
The service was provided by Andrew Fergus was exceptional. Really made my 6 year old son happy.
13 April 2024
They kept me informed, called me when parts became available, were welcoming in the showroom, send a video of work and was texted and informed of job when completed. Car was also washed, which was a welcoming surprise
12 April 2024
First time at Bromley and extremely friendly and helpful staff.
12 April 2024
Found staff very efficient and friendly
11 April 2024
Job well done
10 April 2024
Exceptional customer service
10 April 2024
Great communication and updates
09 April 2024
Very helpful and satisfy
09 April 2024
Excellent service. Jason was very helpful and kind.
08 April 2024
See previous answer.
08 April 2024
Always a good service
08 April 2024
Allowed me to leave my car on site for two days as I was unable to collect.
08 April 2024
Charley helps save me a lot of time
08 April 2024
Very well looked after
07 April 2024
Happy with the service, props to Jason Odeh
05 April 2024
We've been told that that a recall will be done in the same day as the mot service by 2 of they're representative, but they just done a check, and now we will have to lose another day to get the recall done at some point, a bit disappointed
04 April 2024
It's such an easy process. Well informed of the timings and the check video and follow call is a great idea. Jason was very helpful from start to finish. The car came back washed and cleaned and running nicely.
03 April 2024
Not resolved the all issues plus they return car very dirty . Trying to get hold of relevant person since last 5 days still no respond so far
03 April 2024
Car needed a brake fluid change/ top up and it was done within 90 minutes while I waited
03 April 2024
I was completely satisfied with the service I received on the day. Staff were welcoming, explained the process and called me when the car was ready .
03 April 2024
All working fine thank you.
03 April 2024
It was quick service
03 April 2024
Friendly professional staff. I feel safe knowing my car is looked after properly
03 April 2024
Andrew was excellent and very helpful, everything was turned round very quickly. But prices were on the high side.
03 April 2024
Arrived and was immediately seen and car was booked in. Service was completed within the timescale advised. Extra items requested were undertaken painkessly.
03 April 2024
Freindly helpful service.
03 April 2024
Confusing on whether a major or minor service was needed was a bit frustrating
02 April 2024
I don't have the time for this.
02 April 2024
My handler helped me establish the app on my phone.
02 April 2024
seamless transaction .
01 April 2024
Very helpful and good customer service
01 April 2024
Communication excellent
01 April 2024
The service and turnaround was very satisfactory.
01 April 2024
Dealt with Jason who fully met expectations.
01 April 2024
Very good service
31 March 2024
Felt like they went above and beyond. Excellent service
30 March 2024
As i said before so please with the service people are so polite and friendly that is what I like about Stephen James bmw garage
30 March 2024
Like for like or similar sized courtesy cars like BMW used to do would be better in my opinion. Trying to fit a tall family of 4 in a 1 series isn't possible.
30 March 2024
The service was quick, easy and the guys were very helpful
30 March 2024
The suggestion of replacing dpf was not realistic As the company had to provide options for customers to chose from The easy decision is to replace everything but no repair option is offered
29 March 2024
It would have been nice to have been dropped off at the station to get home
28 March 2024
Perfect
28 March 2024
Everyone was very professional and polite but the problem with the I-drive couldn't be fixed as the garage couldn't get the car to show the error. This is twice since having the car from new that that I drive has shut down.
26 March 2024
As ever, the staff were knowledgeable, friendly and efficient; and the work was completed entirely to my satisfaction.
26 March 2024
Professional team
26 March 2024
I was allowed to wait for the recall to be done which was great and saved me 1hour each way round trip if had to leave the car.
26 March 2024
The problem was sorted after a very protracted period but it was done well once Bromley had spoken to Bedford where I bought the car
26 March 2024
Requested for loan car with ease. Environment is very well spacious and presentable. Welcome person showed i was expected!
26 March 2024
Service was good
26 March 2024
Happy with the service and people just the waiting of nearly 4 hours that I found to long
25 March 2024
again good customer service
25 March 2024
Great team, quick and efficient and friendly. And a perfectly clean car afterwards.
24 March 2024
Again excellant service
24 March 2024
service terrible staff not interested don't interact with customer or explain nothing
24 March 2024
Very helpful
24 March 2024
We have asked twice for a problem to be resolved And both times it has not been done Now it has to go in again Not very helpful at all
24 March 2024
Very good experience but not completely clear if map updates were included in booster pack or had to be purchased separately.
24 March 2024
The whole process was dealt with professionally, with no hassle.
22 March 2024
All good, however I tried to get shock absorbers pre orders as I knew they were required, but still had to wait 2 days for delivery as bmw weren't able to preorder! Also then had to wait over the weekend for additional, associated bolts to be prov'd
22 March 2024
Good service. Liked the video walk through and complimentary wash was appreciated.
20 March 2024
Nice to get the video of my car and it's washed and cleaned on return
20 March 2024
Friendly staff. Car returned in clean tidy order with all work completed.
19 March 2024
The staff dealt with me straight away and I felt they did a good job on my car.
19 March 2024
I had good service overall but I'm still waiting for a copy of my invoice via email
19 March 2024
Not very satisfying had service but brought car back not enough oil put into the car
19 March 2024
Easy booking, to drop off and collection
19 March 2024
Good clear feedback and updates
19 March 2024
Andrew keeps me informed from dropping car off and collecting car
19 March 2024
see my comment above
16 March 2024
Friendly warm and timely response (not in the fake overwhelming sense). They made me feel as if I was with friends or a colleague rather than them just doing a job .
14 March 2024
I would only use Stephen James to service or buy another BMW the customer services is always amazing.
13 March 2024
The service was excellent, very friendly and quick also the John Cooper Works mini courtesy car was absolutely brilliant
13 March 2024
Happy
12 March 2024
Professional
12 March 2024
Kept me up to date with progress; checked that I was satisfied with recommended action that had not been anticipated; felt reassured
11 March 2024
Timely and polite.
11 March 2024
Everything worked perfectly and was carried out very quickly, the cost was less than initally quited too.
11 March 2024
friendly ambience, servicing was carried out quickly and very efficiently
11 March 2024
Again, Andrew's input at the 11th hour where a donor vehicle had been overlooked by the boking process saved the day for all.
11 March 2024
Brilliant service from all the people at BMW
11 March 2024
Vehicle service good time, sent vehicle health check video, good prices for the service, I'm very happy thankyou.
11 March 2024
Very professional and helpful. Car was ready when they said and answered my questions quickly as I'm new to the process.
11 March 2024
Good service but expensive.
11 March 2024
nothing was a problem my vehicle was ready on time and returned valeted it was a recall
10 March 2024
They had my car all day, did not fix the tyre I went there for initially, serviced my car but did not clean it properly.
10 March 2024
Staff were helpful and polite.
10 March 2024
nice people and coffee
10 March 2024
I am very disappointed with the service. I asked for a warranty issue to be fixed. They refused and said it was normal. I will file a complaint with Germany Bavaria.
09 March 2024
BMW Bromley team has been great at managing expectations and proving best possible service
09 March 2024
Professionalism, courteous, efficient
08 March 2024
Not much to say except for the fact that everything went smoothly
08 March 2024
The woman that served me understood the car issues and gave me advice and explanation on what needed to be done.
07 March 2024
I was happy with the service
07 March 2024
Every thing and everyone was helpful
07 March 2024
All good- no reason to complain
06 March 2024
Excellent service. Easy to book. Polite and efficient service. Thank you!
06 March 2024
Car fixed expertly. Video sent of car inspection.
05 March 2024
The service and experience was great, no issues with staff they were all polite and friendly. I was told the car would given with wash and cleaned. On collection, the car was dirty and not washed. Why offer me to wash the car? Not happy although 5/5.
04 March 2024
My car was recalled & they did what they had to do.
04 March 2024
A good job was done, they even did some extra work that was required
04 March 2024
Aftercare service was poor
04 March 2024
Very good and all done on time
04 March 2024
Again, based on overall experience.
04 March 2024
I can't fault the service
03 March 2024
I am very satisfied with the way everyone was very friendly and understanding of my situation. Again, brilliant service experience at Steven James Bromley
03 March 2024
No waiting. Polite informed interaction. Treated as if I mattered.
03 March 2024
The service from the staff was excellent, friendly and efficient
01 March 2024
Michael who I like very much was excellent as usual. Always a pleasure to drop the car in with him.
01 March 2024
My customer service manager Sudiya at Bickley bmw centre was brilliant she was soo helpful to me an explained everything I needed to know in so much detail you should be proud to have her working for you she's definitely an asset to your company
01 March 2024
Everything done on time and within price quoted
29 February 2024
Very accommodating and Michael Sly was extremely helpful with taking care of my vehicle.
28 February 2024
Service was good but VERY expensive for the first one
28 February 2024
Andrew was amazing and on the ball.
28 February 2024
Again just quick and no messing around
28 February 2024
Car wasn't hoovered inside or washed as we were told it would be and had been done but it wasnt
27 February 2024
Overall very pleasant experience
27 February 2024
Always aiming to deliver to a high standard. Always helpful & easy to communicate with.
27 February 2024
my worries about things that are not quite right on the car is not addressed ( loose handbrake eg)
27 February 2024
Again couldn't fail the service
27 February 2024
See above also whoever cleaned the inside of the car got polish on the windscreen so it was difficult to see on my way home
27 February 2024
Our car was delt with quickley washed and cleaned to perfection
27 February 2024
Great service. They carried out the works very quickly and to a high standard.
27 February 2024
Never had a problem with Stephen James Bromley. So satisfied.
27 February 2024
Service good and staff were so kind and pleasant. Had to wait a bit longer than expected so was a little disappointing when not everything was completely fixed. Ie washer spray
27 February 2024
Service team were exceptionally helpful and my setvice was combined with a tyre replacement saving me another journey to the garage.
27 February 2024
The colleagues at Stephen James Bromley are always polite, helpful and understanding.
26 February 2024
We didnt wait long and everything went very smoothly.
26 February 2024
Service was great and information was given clearly
26 February 2024
The work was completed while we waited and really customer oriented facilities
26 February 2024
Michael Sly is always extremely helpful, polite and communicative. Great Service as always, thank you.
26 February 2024
Friendly, helpful, and excellent coffee!
25 February 2024
On brining in the car to be investigated and receiving a courtesy car, I was not advised by anyone to bring in my driving license - only when I started to complain in the branch, it was deemed ok. It's indicative of the poor customer experience 100%
25 February 2024
Service went good without any problems. I felt very welcome by Jason .
23 February 2024
I always receive a professional but friendly customer service from everyone at the Bromley branch.
22 February 2024
Michael was very helpful, thank you.
22 February 2024
Complimentary service for car wash was provided but car was not cleaned properly .
22 February 2024
They were superb
22 February 2024
Timely and polite
22 February 2024
Very efficient friendly staff
22 February 2024
I was very happy with the work done and service from the team. Jason provided clear information on the work before it was done and also outlined costs and had a good answer and suggestion to a question that I had about a battery warning message,
22 February 2024
Easy process and fast service.
22 February 2024
Excellent and attentive customer service.
22 February 2024
Very good service
22 February 2024
Great friendly staff, price as quoted, fast service.
07 February 2024
All good from start to finish
25 April 2024
Taj kept us updated about the vehicle.